Bloomberg Media's Duncan Chater is The Media Leader's current International Media Leader of the Year, having taken home the leadership award two years running. Chater joined Bloomberg Media just before the first lockdown in 2020 but he did not let this deter him. Through a simple, clear three-step strategy he has turned around his division from decline to record revenue growth by putting customer services and team culture at the heart of everything. Last year, Duncan set out to strengthen culture, grow value from core clients, and build awareness of Bloomberg’s capabilities. The results saw the highest employee engagement scores (internally), revenue up from their biggest accounts YoY by 30%, and the launch of Bloomberg UK in May 2022 to deliver a 27% YoY revenue increase. In this session, Duncan will share his views on leadership, how he approaches leading from the front, and the advice he would pass on to The Future 100.